We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on: 01342 651085
Or write to us at: Unit 1 Snow Hill Business Centre, Snow Hill, Copthorne, West Sussex, RH10 3EZ - if writing to us, please ensure you keep a copy of your proof of posting.
Or email us HERE
We aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
We will arrange a convenient date to come and view and/or remedy the situation.
In the unlikely event we are unable to resolve your complaint having exhausted our complaints procedure, it may be necessary to use another complaint service. Where we cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
Ombudsman Services/Alternative Dispute Resolution
If you choose to escalate your complaint: You can do so through one of the following:
We have access to an Ombudsman service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to the Dispute Resolution Ombudsman. Before the Dispute Resolution Ombudsman can deal with your complaint you will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use the Ombudsman’s services.